Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

To start a return, you can contact us at our Facebook page ( https://facebook.com/ ska.faces ) or visit our website ( http://www.skaface.info/ )

Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item. It is up to you whether you reorder straightaway, or wait for your refund to be approved and processed.   We do not carry stock, and so all items are custom made by our suppliers specifically for your order.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.

Shipping Costs

Please note the original shipping costs will not be refunded,  only the value of the items returned. Also the cost of returning those items is also to be borne by you.